| Automated attendant |
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An automatic system to answer phones |
| Call menus |
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Flexible call management menus with user selectable options. A better quality system will allow you to have multiple sets of menus and even change them based on time or on information gleaned from caller ID |
| Managing extensions |
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Allowing the addition of new extensions, removal of unneeded extensions and much more from a web-based control panel. |
| Voicemail and voice mailboxes |
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More advanced features would include the ability to record ALL incoming and outgoing conversations automatically. |
| Call forwarding |
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Automatic, programmed or manual call forwarding to any number. |
| Call hold |
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Placing callers properly on hold with no drop off in queues and programmable options about handling hold time length. |
| Branch office support |
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The ability to manage and remotely administer extensions at other offices just as easily as if they were local. |
| Web-based management and administration |
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To make it quick and easy to manage your phone system directly from a web browser. |
